1.Put yourself in Michael’s shoes. You are a “911” CEO. Where do you start? People? Processes? Strategic focus? Please explain.

2.SecureWorks clearly had a vision problem. Describe the problem and then tell how Michael worked to correct it.

3.How did Michael align SecureWorks’ culture with the processes he put in place?

4.Michael also revised SecureWorks’ business model. How did he do this and what effect did it have?

5.Would you want to work with Michael? If so, at what level in the organization and why? If not, why not?