Discussion Thread: Relationship Marketing And ‘Every Good Endeavor’

Discussion Thread: Relationship Marketing And ‘Every Good Endeavor’


Read: Keller & Alsdorf: Chapter 1


As part of your Doctoral journey, you are reading Timothy Keller’s book ‘Every Good Endeavor.’

On page 41 of the hardcover version of this book, he included, “Did God create food only to provide for necessity (nutrition) and not also for delight and good cheer? So to the purpose of clothing apart from necessity (protection) was comeliness and decency. In grasses, trees, and fruits, apart from their various uses, there is the beauty of appearance and pleasantness of fragrance…Did he not, in short, render many things attractive to us, apart from their necessary use?”

Additionally, you will explore the concept of Relationship Marketing and, in particular, you will focus on Differentiating Customers by Their Needs. Please answer these questions and use scholarly support for your answers:

  1. Why has more progress been made on customer value differentiation than on customer needs differentiation?
  2. Is it possible to meet individual needs? Is it feasible? Can you describe three examples where it has been profitable?
  3. For each of the following product categories, name a branded example, then hypothesize about how you might categorize customers by their different needs.
    • Automotive
    • Airlines
    • Personal Care (cosmetics, deodorant, toothpaste, etc.)
    • Hotels
  • Connect the chapter from ‘Every Good Endeavor’ called ‘The Design of Work’ to ONE of the examples you provided. For example, a Louis Vuitton handbag holds important items for their consumers from their money and credit cards and many other daily essentials. But a handbag from Walmart works just as effectively. Why is there such a following for Louis Vuitton then? You choose YOUR example. Connect Timothy Keller’s excerpt from page 41.



The student will post one thread of at least 750 words not to exceed 1,250 words. The student must then post 2 replies of at least 250 words. 


For each thread, students must support their assertions with at least 2 scholarly authored citations in current APA format, with at least one new reference from a Marketing Journal to support the topic researched. Any sources cited must have been published within the last five years, except for the Bible. 

The exceptions are as follows: 

· Discussion: Product Thread must cite, in current APA format, at least four articles, including the three articles listed in the prompt and a new Journal article on PRODUCT; 

· Discussion: Disruptive Marketing Thread must include and cite two of your references used for the Disruptive Marketing Plan Project. 


For all Discussions, each reply must incorporate at least 1 scholarly citation in the current APA format and 1 Biblical principle/verse (Note: for each reply for the Discussion: Disruptive Marketing, at least 1 Biblical verse needs to cited, in current APA format, under the Biblical Integration subject header). Any sources cited must have been published within the last five years, except for the Bible. 

*Note: Scholarly Marketing authored references are an authored source in which a human’s name is associated with the work.

Additional Expectations

Post-First Feature: This course utilizes the Post-First feature in all Discussions. The Post-First feature means you will only be able to read and interact with your classmates’ threads after submitting your thread in response to the provided prompt. For additional information on Post-First, click here for a tutorial.

If you make a mistake on your discussion posting – repost the entire posting again – do not just add a reference in another posting – you will not get credit. Do not email your instructor with corrections to your posting – repost everything again. 

The requirement is that you use subject headers AND that you post your discussion directly into the learning platform.

Remember, you cannot repeat any of the sources from previous postings